Terms, privacy
and returns
Read this first
Everything below is sample wording written for a design demonstration. It is not legal advice and it has not been reviewed by an attorney. Before a real site goes live, these pages must be drafted or checked by a South African attorney against the ECT Act, the Consumer Protection Act and POPIA.
Delivery & collection
What a customer must be able to see before they commit, under section 43 of the ECT Act.
| Option | Area | Cost | Time |
|---|---|---|---|
| Collect from the counter | Shop 7–9, The Towers Centre | Free | Ready in 2 hours |
| Local delivery | Bloemfontein | R60 | 1 – 2 working days |
| Courier | Rest of South Africa | R110 | 2 – 4 working days |
| Free delivery | Orders over R650 | Free | As above |
Orders must be delivered within 30 days unless another period is agreed, failing which the customer may cancel and be refunded.
Returns & cooling-off
For most electronic transactions a consumer may cancel within seven days of delivery, without reason and without penalty, paying only the direct cost of returning the goods. A refund follows within 30 days of cancellation.
Certain goods are excluded from that right, and whether roasted-to-order or perishable goods fall inside an exclusion is a question for an attorney, not for a designer. We do not apply an exclusion to sealed bags of coffee.
Separately, goods that are faulty, unsafe or not as described may be returned under the Consumer Protection Act, and the customer chooses between a refund, a replacement or a repair.
Tell us within seven days on 051 446 0959 or by email, keep the bag unopened, and bring it in or post it back. We refund to the original payment method once it reaches us.
Terms & conditions
The ECT Act requires a supplier to publish a defined list of information before a customer commits. A site that leaves it out lets the customer cancel within 14 days of delivery.
- Koppie Roastery & Bakehouse (Pty) Ltd, reg 2016/114238/07, VAT 4820291847
- Physical address and contact details — on the Visit page
- Full price including delivery, with VAT at 15% already included
- Card and instant EFT through Yoco, whose gateway holds the card details, never this site
- Delivery timeframes and the returns and cooling-off rights above
- How to lodge a complaint, and the dispute route
Sample wording only. Not reviewed by an attorney.
Privacy notice (POPIA)
What we would collect, why, and what a visitor can ask of us.
| What | Why | Kept for |
|---|---|---|
| Name, email, phone, address | To take and deliver an order, and to reply to an enquiry | Five years after your last order |
| Order history | Accounting and tax records | As required by law |
| Email address for the newsletter | Only with a ticked opt-in; unsubscribe in every email | Until you unsubscribe |
| Analytics identifiers | Only after consent, to see which pages are useful | 14 months |
Card details are handled by the payment gateway and never reach this site. A visitor may ask what we hold, ask for a correction, object to processing, or complain to the Information Regulator.
Elsé du Toit, privacy@koppie.example. Every responsible party must designate an Information Officer and register them with the Information Regulator — a separate step from publishing this page.